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Karen is a superwoman miracle worker. She went over and above her duties and made things happen. My order for a Chasuble was placed just a couple of days before Christmas and yet she moved heaven and earth to get it to the recipient in time for Christmas services. At the very last hour before the store closed for the holidays she had the package out the door on overnight shipment, and it was received the following morning. Whew, it was a home run. She really wanted it to happen in spite of the time constraints and she did. Success! Only one who is truly dedicated to her job can make this happen. Thank you for an excellent customer service Karen.